Our 60-Day Return Promise

Shop with confidence at All-In-One Store.

Enjoy 60-Day Easy Returns with All-In-One Store. If your plans change, contact us within 60 calendar days of receiving your order to request a return or exchange.

Return Eligibility

To qualify for a change-of-mind return, your item must be:

Unopened and unused, in the same condition you received it.

In its original, unopened product packaging, with seals intact where supplied.

Complete with all tags, accessories, parts and included items.

Undamaged and suitable for resale.

Opening the outer courier bag or shipping carton does not affect eligibility, provided the individual product packaging remains unopened.

Opened, tested, assembled, installed, washed, or used items are not eligible for change-of-mind returns.

Damaged, defective, incorrect, or incomplete items are handled separately under the policy below. The 60-day change-of-mind return window does not apply to delivery damage claims.

Please provide your order number, receipt, or another proof of purchase so we can locate your order.

How to Request a Return

Contact our Returns & Refunds Department:

Phone: +92 371 0220508
Email: shop@allinonestore.pk

Share your order details, the item you wish to return, and whether you prefer a refund or exchange. We may request photos of the unopened product and packaging to confirm eligibility.

Contact us within 60 calendar days of receiving your order to start your request. Once approved, our team will explain how and where to send your parcel, along with any applicable shipping charges.

Please obtain approval before sending anything back. Keep your courier receipt and tracking details until your return is completed. Delays caused by our team will not affect your eligibility.

Return Shipping

For change-of-mind returns:

The customer pays return shipping.

Original delivery charges are not refundable.

Any replacement delivery charge for an exchange will be explained before you proceed.

No restocking fee applies to eligible returns.

Please pack your return securely to protect it during transit.

Damaged, Defective, Incorrect or Incomplete Items

Please inspect your order immediately upon delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact our Complaints & Product Issues Department immediately and within 24 hours of receiving your parcel.

Delivery damage must be reported within 24 hours of receipt. The 60-day return window does not apply to delivery damage claims.

Phone: +92 311 7773519
Email: shop@allinonestore.pk

Please provide:

Your order number or proof of purchase.

A description of the issue.

Clear photos of the affected product.

A photo of the parcel slip and packaging, where available.

For a functional defect, we may request a short video demonstrating the issue or reasonable troubleshooting information. An unboxing video is not mandatory.

Keep the product and packaging until we provide instructions. Stop using any item that appears unsafe, and do not return broken glass or other potentially hazardous items without contacting us first.

Opening the packaging to inspect a product, or reasonably testing it to discover a fault, does not by itself invalidate a genuine claim.

A functional defect that could not reasonably be discovered during the initial inspection will be assessed separately under any applicable product warranty and relevant rights. The 60-day change-of-mind return window is not a product warranty.

How We Resolve Confirmed Issues

After reviewing your claim, we will work with you to arrange an appropriate solution, such as:

A replacement product.

Delivery of a missing or replacement part, where appropriate and agreed.

A refund for the affected item.

For confirmed damage, defects or order errors, we cover necessary return and replacement shipping. Please obtain our instructions before paying return postage.

If a refund is agreed, we will also refund original delivery charges attributable to the affected item. If the entire order is affected, we will refund the original delivery charge in full.

Accidental damage, misuse, improper installation, unauthorised modifications and ordinary wear are excluded from this voluntary support.

Exceptions

The following are excluded from change-of-mind returns:

Custom-made, personalised or special-order items identified as non-returnable before purchase.

Perishable goods, where sold.

Opened personal-care or hygiene products.

Hazardous materials, flammable liquids or gases.

Gift cards.

Sale and discounted products remain eligible for our 60-day return policy, provided they meet the unopened and unused conditions.

These exclusions do not prevent you from reporting an incorrect delivery, damage or a genuine product defect under the relevant process above.

Exchanges

You may request a change-of-mind exchange within 60 calendar days of receiving your order, subject to the return conditions and stock availability.

If the replacement costs more, you pay the difference. If it costs less, we refund the difference. Any applicable replacement delivery charge will be explained before you confirm the exchange.

If your preferred replacement is unavailable, you may choose another available item or request a refund.

Refunds

We will notify you after receiving and inspecting your return and confirm whether it has been approved. If we cannot approve it, we will explain the reason.

Approved refunds will be initiated within 10 business days of approval:

Prepaid orders: refunded to the original payment method where supported.

Cash on Delivery orders: refunded by bank transfer, Easypaisa, or JazzCash using verified payment details agreed with you.

Refunds are based on the amount actually paid after discounts. Any partial refund involving a discounted bundle will be explained before you proceed. Store credit is optional.

Your bank or payment provider may need additional time to credit the amount. If you have not received your refund within 15 business days of approval, contact our Returns & Refunds Department.

These refund-processing timelines are separate from the 60-day window to request a change-of-mind return and the 24-hour deadline to report delivery damage.

Contact the Right Team

| Returns & Refunds | +92 371 0220508 |
| Order Confirmation | +92 311 7773518 |
| Complaints & Product Issues | +92 311 7773519 

Email: shop@allinonestore.pk

This policy does not limit any rights available under applicable law.